Education · certification
Customer Service Excellence with the Enneagram
Meet the customer with the right tone, every time, even when things heat up. On the training you learn to read the customer's needs and reaction patterns quickly, de-escalate tense situations and strengthen your own resilience. Tailored to customer service, citizen service or IT service & support.
In customer service the experience is often decided in a few seconds, and a dissatisfied customer can be turned into a loyal one if you hit the right tone. On our Customer Service Excellence training you learn to use the Enneagram to read the customer's needs and reaction patterns quickly and adapt your service accordingly, so you meet the customer where they are. You train concretely in de-escalating dissatisfied and pressured customers without losing your own composure, and you get tools to strengthen your own resilience and energy in a function where you can otherwise easily get drained.
The training ends with a certification and a diploma, and we tailor the content to your function, cases and customer types. The result is both happier customers and a service function that copes better with the pressure over time.
Customer Service Excellence is built around your exact everyday work.
Classic customer service, support and order desk: meet the customer quickly and rightly, and turn dissatisfaction into loyalty.
Citizen service in the public sector: meet the citizen with understanding and calm, also in pressured and sensitive conversations.
IT service and support: translate between tech and people, and help the user without losing them along the way.
From quickly reading the customer to resilience in a demanding function.
The program builds on our 2-day Enneagram Intro: the nine types, wings and core dynamics.
You learn to turn type understanding into concrete service: reading, tone and de-escalation.
You practise on your own service situations and receive feedback along the way.
You finish with a certification and a diploma in Customer Service Excellence.
If you want to be able to administer and interpret the 360indicator Enneagram test on your service team yourself, it makes good sense to supplement the training with our CoreProfiler Certification. Then you have both the service tools and the assessment tool in hand.
See CoreProfiler Certification →The Enneagram Customer Service Training is for employees and teams in customer service, citizen service, support and IT service who want to lift the customer experience and cope better with the pressure. The education requires as a minimum our 2-day Enneagram Intro as a foundation; if you don't already have it, it is included in the program.
The customer service training is offered as an in-house program with at least 4 participants and is tailored to your function. If you are an individual, you can join one of our ongoing programs at companies that are open to including single participants. Contact us and we'll find you a place.
We hold the customer service training across Denmark, from Copenhagen to Aalborg and Aarhus, and as a tailored, in-house program across Europe. Teaching is in Danish, English or Swedish.
Enneagram customer service training is a Customer Service Excellence program where you learn to read the customer's needs and reaction patterns quickly and adapt your service accordingly. You train in de-escalating tense situations and strengthening your own resilience. The program ends with a certification and a diploma.
Yes. The Customer Service Excellence training is tailored to your function, whether it is classic customer service, citizen service in the public sector or IT service and support. We build in cases and examples that match your everyday work.
Yes. The Enneagram Customer Service Training ends with a certification and a diploma documenting your competencies in Customer Service Excellence with the Enneagram.
Yes, as a minimum our 2-day Enneagram Intro as a foundation, so all participants know the nine types before we go in depth with the service part. If you don't already have it, it is included in the program.
The training is offered as an in-house program with at least 4 participants. If you are an individual, you can join one of our ongoing programs at companies that are open to including single participants. Contact us and we'll find you a place.
Yes, it makes good sense. You can supplement the customer service training with our CoreProfiler Certification, so you can administer and interpret the 360indicator Enneagram test on your service team yourself.
We hold the customer service training across Denmark, from Copenhagen to Aalborg and Aarhus, and as a tailored, in-house program across Europe. Teaching is in Danish, English or Swedish.
Tell us about your service function and goals, and we'll design the right program and send a no-obligation quote.