What is Enneagram customer service training?
In customer service the experience is often decided in a few seconds, and a dissatisfied customer can be turned into a loyal one if you hit the right tone. On our Customer Service Excellence training you learn to use the Enneagram to read the customer's needs and reaction patterns quickly and adapt your service accordingly, so you meet the customer where they are. You train concretely in de-escalating dissatisfied and pressured customers without losing your own composure, and you get tools to strengthen your own resilience and energy in a function where you can otherwise easily get drained.
The training ends with a certification and a diploma, and we tailor the content to your function, cases and customer types. The result is both happier customers and a service function that copes better with the pressure over time.
Three tracks, tailored to your function
Customer Service Excellence is built around your exact everyday work.
Customer service
Classic customer service, support and order desk: meet the customer quickly and in the right way, and turn dissatisfaction into loyalty.
Citizen service
Citizen service in the public sector: meet the citizen with understanding and calm, also in pressured and sensitive conversations.
IT service & support
IT service and support: translate between tech and people, and help the user without losing them along the way.
What you'll learn
From quickly reading the customer to resilience in a demanding function.
- Read the customer's needs and reaction patterns quickly
- Adapt your service and communication to the customer's type
- De-escalate dissatisfied and pressured customers
- Hit the right tone, even when things heat up
- Strengthen your own resilience and energy in the service function
- Recognise your own patterns under pressure
- Turn a dissatisfied customer into a loyal one
- Use the Enneagram in your concrete service situations
How the programme works
Foundation
The programme builds on our 2-day Enneagram Intro: the nine types, wings and core dynamics.
Service tools
You learn to turn type understanding into concrete service: reading, tone and de-escalation.
Practice
You practise on your own service situations and receive feedback along the way.
Certification
You finish with a certification and a diploma in Customer Service Excellence.
Supplement with CoreProfiler Certification
If you want to be able to administer and interpret the 360indicator Enneagram test on your service team yourself, it makes good sense to supplement the training with our CoreProfiler Certification. Then you have both the service tools and the assessment tool in hand.
See CoreProfiler Certification →Who is the training programme for?
The Enneagram Customer Service Training is for employees and teams in customer service, citizen service, support and IT service who want to lift the customer experience and cope better with the pressure. The training programme requires as a minimum our 2-day Enneagram Intro as a foundation; if you don't already have it, it is included in the programme.
In-house programme, also for individuals
The customer service training is offered as an in-house programme with at least 4 participants and is tailored to your function. If you are an individual, you can join one of our ongoing programmes at companies that are open to including single participants. Contact us and we'll find you a place.
Where and in which language is the training held?
We hold the customer service training across Denmark, from Copenhagen to Aalborg and Aarhus, and as a tailored, in-house programme across Europe. Teaching is in Danish, English or Swedish.
Frequently asked questions
What is Enneagram customer service training?
Can the training be tailored to citizen service and IT support?
Does the training end with a certification?
Does the training require prior knowledge of the Enneagram?
Can I take the training as an individual?
Can I supplement the training with a CoreProfiler certification?
Where and in which language is the training held?
Shall we tailor a customer service training for you?
Tell us about your service function and goals, and we'll design the right programme and send a no-obligation quote.
Balder Vendt-Striim
+45 40 72 40 11
Balder@enneagram.dk
Quotes and framework agreements: salg@enneagram.dk
General enquiries: info@enneagram.dk